Refund Policy

Sipexa operate a 30 Day Risk Free Refund Policy
  • If you are not completely satisfied with your service, you have the right to a full refund (excluding any Set Up Fees, Domain Name Registration Fees and / or Overages).
  • To claim your refund, please raise a ticket here within the first 30 days of your contract.
  • Refunds will be made within 30 days of receipt of your ticket.

Please note:

Set Up Fees can only be refunded in the following circumstances:

  1. For Dedicated Servers prior to the server being built
  2. For Web Hosting packages prior to activation of the account, or if the Domain Name requested could not be registered.


  • Successfully registered Domain Names are excluded from the refund policy as a cost is incurred on all registrations, and registrars offer no returns policy of their own. However, you will continue to own the Domain Name even if you wish to cancel other Sipexa services.
  • Under no circumstances will Sipexa allow a transfer of funds between accounts.
  • Refunds will not be given if any other Sipexa Terms and Conditions or policies have been contravened.